Payment Policy

1. Available Payment Methods

Our website offers secure and reliable payment options for all purchases.

Currently, we accept the following payment methods:

• Visa

• MasterCard

• Discover

• Diners Club

• JCB

All payments are processed in Australian dollars (AUD) and include applicable taxes in accordance with Australian regulations.

2. Payment Security

Protecting payment information is a priority for our store.

To ensure transaction security:

• All payments are processed using advanced encryption technologies.

• Full card details are not stored on our systems.

• Financial information is not shared with unauthorised parties.

• Secure HTTPS/SSL connections are used for all sensitive transactions.

3. Payment Authorisation

By confirming an order, customers authorise the charge of the total amount using the selected payment method.

If a transaction is not approved by the bank or payment provider, the order cannot be completed. In such cases, customers may be required to:

• Verify payment details.

• Use an alternative payment method.

4. Prices and Applicable Taxes

All prices displayed on the website:

• Are shown in Australian dollars (AUD).

• Include applicable taxes under Australian law.

• No additional charges are applied during checkout unless clearly stated before order confirmation.

5. Order Confirmation

After successful payment, customers will receive a confirmation email containing a detailed summary of the order.

If no confirmation is received within 35 hours:

• Please check the spam or junk mail folder.

• Contact our customer support team for assistance.

6. Payment Issues

If errors or irregularities occur during a transaction, customers should:

• Email us with the order number.

• Provide a brief description of the issue.

We will review the transaction status and, if necessary, coordinate with the payment service provider to resolve the matter.

7. Refunds

Refunds for cancelled orders or approved returns are issued using the same payment method originally used for the order.

Once a refund is approved:

• We process the refund within 1–5 business days.

• The actual time for funds to appear may vary depending on the bank or payment provider.

8. Contact Information

For enquiries related to payments, refunds, or transaction issues, please contact us using the details below.

Address: APT BLK 673C JURONG WEST STREET 65 #02-36, SINGAPORE 643673, SINGAPORE
Phone: +65 (909) 62391
Email: helpdesk@sofagomart.com
Business Hours: Monday to Friday, 8:00 am – 5:00 pm (excluding public holidays)