These Terms and Conditions govern access to and use of our website, the services provided, and the contractual relationship between customers and our store.
By accessing our website or placing an order, customers agree to be bound by these Terms and Conditions in full.
We reserve the right to update these terms to reflect operational, legal, or technical requirements.
Customers may browse and place orders on the website without creating an account.
If a customer chooses to register an account, they must provide accurate information and keep their login details confidential.
We reserve the right to suspend or terminate accounts in cases of misuse, false information, or violations of these Terms and Conditions.
All products displayed on the website are subject to availability at the time of order.
Product information, including images, descriptions, and prices, may be updated to ensure accuracy and transparency before purchase completion.
All prices are shown in Australian dollars (AUD) and include applicable taxes in accordance with Australian regulations.
In the event of an obvious error in product information or pricing, we reserve the right to cancel the order and issue a full refund.
Before placing an order, customers are responsible for reviewing all order details carefully.
Accepted payment methods include Visa, MasterCard, Discover, Diners Club, and JCB. All transactions are processed via secure SSL connections.
After an order is submitted:
An order confirmation email is sent to the customer.
Payment is considered complete once authorised by the payment provider.
After payment confirmation, orders are generally processed within 1–5 business days (Monday to Friday, excluding public holidays).
Processing deadline:
Customers will receive an email notification once the order has been dispatched.
For full details, customers should refer to our Shipping Policy.
A cancellation request will only be considered valid if all of the following conditions are met:
The order has not yet been packed or handed over to the courier.
The request is submitted within 35 hours of order confirmation.
Accurate order details are provided, including order number, customer name, and contact information.
For full details, customers should refer to our Order Cancellation Policy.
To be eligible for a return or exchange, the following conditions must be met:
The item must be in its original condition, unused, and free from damage caused by improper handling.
The item must be returned in its original packaging, including all accessories, instructions, and any tags originally provided.
Items made to order or customised according to customer specifications are not eligible for return or exchange.
Products damaged due to misuse, incorrect installation, or lack of proper maintenance are not eligible for return.
We reserve the right to refuse any return or exchange that does not meet the above conditions.
If customers wish to exchange an item for a different model or variant:
Place a new order on our website for the desired item.
This process ensures stock availability, pricing transparency, and faster order handling.
For full details, customers should refer to our Return, Exchange, or Refund Policy.
These Terms and Conditions are governed by the laws applicable in Australia.
Nothing in these terms limits mandatory consumer rights provided under Australian consumer protection laws.
We collect only the information necessary for order processing, communication, and service improvement.
All website content, including text, images, logos, layouts, designs, and software components, is protected by intellectual property rights.
Unauthorised use of any content is prohibited without prior written consent.
We are not responsible for damages resulting from improper use of the website or purchased products.
We are not liable for temporary service interruptions, technical issues, or external events beyond our control.
Liability for wilful misconduct, gross negligence, or personal injury is not excluded where required by law.
We may modify these Terms and Conditions to improve services or comply with regulatory requirements.
The latest version is always available on our website and applies from the date of publication.
For assistance or enquiries regarding these Terms and Conditions, please contact us using the details below.
Address: APT BLK 673C JURONG WEST STREET 65 #02-36, SINGAPORE 643673, SINGAPORE
Phone: +65 (909) 62391
Email: helpdesk@sofagomart.com
Business Hours: Monday to Friday, 8:00 am – 5:00 pm (excluding public holidays)
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