Warranty Policy

1. Warranty Coverage

All products sold through our website are covered by warranties in accordance with applicable Australian consumer laws.

This warranty applies in addition to, and does not exclude, restrict, or modify any rights or remedies available to customers under Australian consumer protection regulations.

2. What the Warranty Covers

The warranty covers manufacturing defects, material faults, and workmanship issues that occur under normal use and proper care.

Covered issues may include:

• Structural defects in furniture frames or components.

• Faults resulting from defective materials or manufacturing processes.

• Functional issues that prevent the product from being used as intended.

3. What the Warranty Does Not Cover

The warranty does not apply to the following situations:

• Normal wear and tear resulting from regular use.

• Damage caused by misuse, abuse, negligence, or improper handling.

• Damage resulting from incorrect assembly, installation, or maintenance.

• Damage caused by accidents, alterations, or unauthorised repairs.

• Variations in colour, texture, or natural materials that are inherent characteristics of furniture products.

4. Warranty Period

The applicable warranty period varies depending on the product type and is calculated from the date the order is received.

Specific warranty details, where applicable, may be provided on the product page or accompanying documentation.

5. How to Make a Warranty Claim

To submit a warranty claim, customers must contact our customer support team and provide:

• Order number.

• Proof of purchase.

• A clear description of the issue.

• Photographs or videos showing the defect, where possible.

Our team will review the claim and may request additional information to assess eligibility.

6. Warranty Assessment and Resolution

Once a warranty claim is verified, we will determine the appropriate remedy, which may include:

• Repair of the product.

• Replacement with the same or a comparable item.

• Refund of the purchase price, where repair or replacement is not feasible.

The chosen remedy will be provided in accordance with Australian consumer law.

7. Warranty Claim Timeframe

After receiving all required information, warranty claims are typically assessed within 1–5 business days.

If a return of the product is required for inspection, instructions will be provided, and return arrangements will be coordinated accordingly.

8. Shipping Costs for Warranty Claims

If a warranty claim is approved, any reasonable shipping costs associated with returning or replacing the product will be covered by us.

If the issue is determined not to be covered under warranty, shipping costs may be the responsibility of the customer.

9. Limitation of Warranty

This warranty applies only to products purchased through our website and used within Australia.

The warranty is valid for the original purchaser and is not transferable unless otherwise required by law.

10. Policy Updates

We may update this Warranty Policy to reflect changes in product offerings, operational practices, or legal requirements.

The updated policy will apply from the date it is published on the website.

11. Contact Information

For warranty-related enquiries or to submit a warranty claim, please contact us using the details below.

Address: APT BLK 673C JURONG WEST STREET 65 #02-36, SINGAPORE 643673, SINGAPORE
Phone: +65 (909) 62391
Email: helpdesk@sofagomart.com
Business Hours: Monday to Friday, 8:00 am – 5:00 pm (excluding public holidays)