These guidelines apply to all purchases made through our website.
By placing an order, customers acknowledge and agree to the terms set out below.
Delivery is available exclusively within Australia and only to locations selectable during the checkout process.
At present, delivery outside Australia is not supported.
All orders placed through our website are eligible for free delivery within Australia.
The delivery service includes order preparation, secure packaging, logistics coordination, and delivery to the address provided by the customer at checkout.
All prices displayed on the website include applicable taxes in accordance with Australian regulations.
Unless otherwise stated during the checkout process, no additional charges are required at the time of delivery.
After payment confirmation, orders are generally processed within 1–5 business days (Monday to Friday, excluding public holidays).
Processing deadline:
Customers will receive an email notification once the order has been dispatched.
Once dispatched, orders are typically delivered within 5–15 business days, depending on the delivery address and the operational capacity of the logistics service within Australia.
All shipments are handled by selected logistics partners operating within Australia.
Each parcel is issued with a tracking number, enabling customers to monitor delivery progress via the tracking link provided by email.
For enquiries regarding orders, delivery, please contact us using the details below.
Address: APT BLK 673C JURONG WEST STREET 65 #02-36, SINGAPORE 643673, SINGAPORE
Phone: +65 (909) 62391
Email: helpdesk@sofagomart.com
Business Hours: Monday to Friday, 8:00 am – 5:00 pm (excluding public holidays)
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