This Privacy Policy explains how we collect, use, store, and protect personal information when customers access or make purchases through our website.
We are committed to protecting personal privacy and handling personal information responsibly in accordance with applicable Australian privacy laws.
When customers use our website or place an order, we may collect the following types of information:
Personal details such as name, billing address, delivery address, email address.
Order-related information including purchased items, order number, and transaction records.
Payment-related information required to process payments (note that full card details are not stored by us).
Technical information such as IP address, browser type, device information, and website usage data.
Providing personal information is necessary to complete orders and deliver services through the website.
We use collected information for the following purposes:
To process and fulfil orders, including delivery and customer support.
To communicate with customers regarding orders, deliveries, returns, or enquiries.
To process payments, refunds, and order cancellations.
To improve website functionality, performance, and user experience.
To comply with legal and regulatory obligations under Australian law.
Personal information is used only for legitimate business purposes related to our website operations.
We do not sell or rent personal information to third parties.
Personal information may be shared only when necessary with:
Logistics and delivery service providers for order fulfilment.
Payment service providers for transaction processing.
IT and website service providers for system operation and security.
Authorities or regulators where required by applicable laws.
All third parties are required to handle personal information securely and only for authorised purposes.
We take reasonable technical and organisational measures to protect personal information, including:
Use of secure HTTPS/SSL connections on the website.
Restricted access to personal data within our operations.
Secure storage systems designed to prevent unauthorised access, disclosure, or misuse.
While we take reasonable steps to protect data, no system can guarantee absolute security.
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and operational requirements.
When personal information is no longer required, it is securely deleted or anonymised.
Our website may use cookies or similar technologies to enhance functionality and improve user experience.
Cookies help us understand website usage and optimise performance. Customers may manage or disable cookies through their browser settings, noting that some website features may be affected.
Customers have the right to:
Access personal information held about them.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where permitted by law.
Withdraw consent where applicable, subject to legal or contractual obligations.
Requests regarding personal information can be submitted through our customer support contact details below.
We may update this Privacy Policy to reflect changes in legal requirements or website operations.
Any updates will take effect from the date they are published on the website and will apply to future use of the website.
For enquiries regarding personal data or this Privacy Policy, please contact us using the details below.
Address: APT BLK 673C JURONG WEST STREET 65 #02-36, SINGAPORE 643673, SINGAPORE
Phone: +65 (909) 62391
Email: helpdesk@sofagomart.com
Business Hours: Monday to Friday, 8:00 am – 5:00 pm (excluding public holidays)
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